FAQ

Here are a list of Frequently Asked Questions we receive from our customers. Click on the heading relating to your question to reveal the answers. If you cannot find answers to your question here, do not hesitate to contact us.

Technical

What is a USB Flash Drive?

A USB Flash Drive is a compact USB flash memory drive that acts like a portable hard drive, letting you store and transport your most precious computer data. They hold incredibly large amounts of information and are small enough (about the size of a pack of chewing gum) to slip easily into your pocket, conveniently around your neck like a necklace, or on your key chain.

How can I protect my computer from viruses when using a USB Flash Drive?

In general, the best way to protect your computer against virus attacks is through various security methods. These may include an Internet fire wall, a virus scanner and other tools screening incoming files for viruses. In the case of USB Flash Drives, you might want to consider running a virus scan on the contents of the drive before accessing any files.

What is USB 2.0?

Simple Answer: USB 2.0 gives a faster data transfer speed than the old USB 1.1. There are no problems of compatibility between USB 1.1 ports and USB 2.0 Flash Drives (and vice-versa).

More Detail: Finalized in 2001, Universal Serial Bus (USB) 2.0 is a complete overhaul of the Universal Serial Bus input/output bus protocol which allows much higher speeds of reading and writing data than the older USB 1.1 standard.

What is USB 3.0 or SuperSpeed USB?

USB stands for ‘Universal Serial Bus’, and ‘3.0’ refers to the latest release of this interface which also goes by the name of ‘SuperSpeed USB’.

USB3.0 offers faster performance and improved power efficiency over USB2.0 while maintaining backward compatibility with USB2.0 interfaces.  The USB3.0 interface will mainly benefit devices with extreme bandwidth requirements,  for example those streaming high definition video.

What does the USB3.0 interface promise?

  • USB3.0 has a 5 Gbps signalling rate offering 10x performance increase over Hi-Speed USB (USB2.0).
  • USB3.0 has a Sync-N-Go technology that minimizes user wait-time during Syncing operations..
  • USB3.0 will provide Optimized Power Efficiency. No device polling occurs and lower active and idle power requirements are seen.
  • USB3.0 is backwards compatible with USB 2.0. Devices interoperate with USB 2.0 platforms. Hosts support USB 2.0 legacy devices.

Could USB Flash drives take advantage of USB3.0?

The Read/Write speeds of a USB flash drive predominately depends on the components used inside the drive. The grade of NAND flash memory used, the number of NAND flash chips and their configuration are of particular importance.

Currently, only USB flash drives in the very highest end of the price and performance spectrum would benefit from USB3.0. The components of most flash drives prohibit them from exceeding the capabilities of a USB2.0 interface.

What are the USB Flash Drive read and write speeds?

Flashbay only uses high quality NAND flash memory from Hynix, Samsung, Toshiba, Micron or Intel. When we fulfil your order we will choose the NAND memory brand which represents the best mix of performance and value at the time of fulfilment.

A guideline of our standard flash drive read/write speeds is as follows:

USB 2.0:
Sequential write speed range = 4~10 MB/s
Sequential read speed range = 15~25 MB/s

USB 3.0:
Sequential write speed range =10~20 MB/s
Sequential read speed range = 40~50 MB/s
These read and write speeds offer a guide to Flash Drive read/write performance and were determined in recent testing. Kindly note that we change USB Flash Drive components from time to time based on availability and cost. This means that the above read/write speeds cannot be guaranteed.

What are the USB Flash Drive read and write speeds?

Flashbay only uses high quality NAND flash memory from Hynix, Samsung, Toshiba, Micron or Intel. When we fulfil your order we will choose the NAND memory brand which represents the best mix of performance and value at the time of fulfilment.

A guideline of our standard flash drive read/write speeds is as follows:

USB 2.0:
Sequential write speed range = 4~10 MB/s
Sequential read speed range = 15~25 MB/s

USB 3.0:
Sequential write speed range =10~20 MB/s
Sequential read speed range = 40~50 MB/s
These read and write speeds offer a guide to Flash Drive read/write performance and were determined in recent testing. Kindly note that we change USB Flash Drive components from time to time based on availability and cost. This means that the above read/write speeds cannot be guaranteed.

Products & Services

How do I use a USB Flash Drive?

Just plug your USB Flash Drive into the USB port of your computer or other USB-equipped device. If the flash drive has a light (LED), it will flash to indicate it’s operational.

Your computer may recognise a new drive has been detected, and prompt you to open the drive (or run files already on the drive). Choose the option to ‘open’ or ‘explore’ the new drive.

If you are running Microsoft Windows as an operating system, you can also see the new drive by clicking ‘My Computer’ on the ‘Start’ menu which lists all your computer’s drives, including the flash drive. Double click the flash drive to open it.

Drag the files you want to copy to the flash drive into the folder that appears on your screen. Your files are now transferred to your USB Flash Drive (normally instantly but can it take a little longer if the files are big).

You can unplug your flash drive at any time, as long as files are not being read from or written to the flash drive. Ensure the LED is not flashing if your device has one.

To transfer the items on your USB Flash Drive onto another computer, explore the files on the flash drive as above, and the drag them to a location on the new computer.

How Do We Add Your Logo?

The branding methods we use are determined by the product type and material. Click here to see the printing options we employ  to represent your logo and company’s brand image in the best light.

How much data can a USB Flash Drive hold?

It depends on the capacity of your Flash Drive. Below are figures that typically match several USB Flash Drive Capacities.

Note: For the illustration below it is assumed the average photo size is 2MB, the average Mp3 size is 4MB and the average film size is 500MB. The quoted space used by the USB Flash Drive for firmware storage is derived from the historical average of drives we have supplied in the past however may deviate from Flash Drives we supply in future or those from other manufacturers.

2GB

Your 2GB USB Flash Drive or solid state drive has 1905MB (1.86GB) available for user storage (the remaining 143MB is used by the USB Flash Drive to store its firmware essential for operation). This means you can store:

  • 952 photos, or
  • 476 MP3’s, or
  • 3.81 feature length films in Mpeg format.

4GB

Your 4GB USB Flash Drive or solid state drive has 3809MB (3.72GB) available for user storage (the remaining 287MB is used by the USB Flash Drive to store its firmware essential for operation). This means you can store:

  • 1904 photos, or
  • 952 MP3’s, or
  • 7.62 feature length films in Mpeg format.

8GB

Your 8GB USB Flash Drive or solid state drive has 7619MB (7.44GB) available for user storage (the remaining 573MB is used by the USB Flash Drive to store its firmware essential for operation). This means you can store:

  • 3809 photos, or
  • 1904 MP3’s, or
  • 15.24 feature length films in Mpeg format.

16GB

Your 16GB USB Flash Drive or solid state drive has 15237MB (14.88GB) available for user storage (the remaining 1147MB is used by the USB Flash Drive to store its firmware essential for operation). This means you can store:

  • 7618 photos, or
  • 3809 MP3’s, or
  • 30.47 feature length films in Mpeg format.

32GB

Your 32GB USB Flash Drive or solid state drive has 30474MB (29.76GB) available for user storage (the remaining 2294MB is used by the USB Flash Drive to store its firmware essential for operation). This means you can store:

  • 15327 photos, or
  • 7618 MP3’s, or
  • 60.95 feature length films in Mpeg format.

64GB

Your 64GB USB Flash Drive or solid state drive has 60948MB (59.52GB) available for user storage (the remaining 4588MB is used by the USB Flash Drive to store its firmware essential for operation). This means you can store:

  • 30474 photos, or
  • 15237 MP3’s, or
  • 121.9 feature length films in Mpeg format.

Will my USB Flash Drive work with any computer?

USB Flash Drives use the USB protocol to operate with PCs, Macs and other devices with a USB port. Typically USB Flash Drives use mass storage class drivers that are incorporated in Windows Me, Windows 2000 and Windows XP or later as well as Mac OS 9 and Mac OS X or later as well as Linux 2.4.6 or later. Some manufacturers offer drivers for Windows 98 SE or Windows NT. Apple offers a mass storage class driver update for Mac OS 8.6. For more information, please consult with the manufacturer of the USB Flash Drive.

Advantages of using a Flash Drive over an External Hard Drive, DVD-R or Floppy Disk.

At the size of a pack of chewing gum, USB Flash Drives are far smaller than external hard drives, and with no fragile moving parts that can break if dropped, they’re more easily transported. USB Flash Drives also do not require the time-consuming configuration required to connect an external hard drive to your computer.

USB ports are much more common than CD and DVD burners, so USB Flash Drives will work with more computers than CD-Rs or DVD-Rs. Also, the process of uploading files from your computer to a USB Flash Drive is much faster and simpler than burning a CD or DVD. Additionally, USB Flash Drives act like portable hard drives to which you can add and delete files as many times as you like. With CD-Rs and DVD-Rs, you can only add data once, and you can’t remove data once it’s burned onto the disc.

And it’s needless to remind that a standard floppy disc, holding only 1.44 MB of data, doesn’t stand much of a chance in front the very large storage space (up to 32GB) that a USB Flash Drive can offer nowadays.

Shopping

How can I order from BrandOnFlash?

Ordering from us takes 5 simple steps. View our order guide to make an order.

What’s the minimum order quantity?

If you wish to order USB Flash Drives branded with your Logo, the minimum order quantity is 25 units for our most popular models.

For other products, our minimum order quantities vary slightly depending on the requirement, so please get in touch.

What is a virtual proof?

A virtual proof is an electronic document (usually in pdf format) that we can supply to illustrate how your logo/details would look when branded on a given product.

We offer virtual proofs as a free service and aim to get them to you by email within 1-2 hours of receiving your artwork during business hours (Mon-Fri 8am to 6pm). There is no obligation to order, however if you wish to proceed with an order, your virtual proof represents the basis of our order fulfillment. If you are considering an order it is therefore important to check that you are happy with the proof and request modifications if required:

Virtual Proof checklist:

  • Spelling of any text, website address etc
  • Orientation of logo/text
  • Size and positioning of logo/text
  • Pantone® color refs (if applicable)
  • Abnormalities in the logo appearance
  • Check your company brand guidelines

Please note this list is just a suggested checklist and not exhaustive. Once a virtual proof is confirmed with an order, processing begins and we are not responsible for errors in fulfilment if they are evident on the virtual proof.

How do I request a Virtual Proof?

To order a virtual proof Start by filling in this form.

Resellers: As part of our reseller service we ensure that virtual proofs made for resellers do not bear the BrandOnFlash logo or any reference to our company.

So what happens after I’ve successfully ordered?

The order process is complete after we’ve successfully received payment for your order via one of our payment options. Once payment is confirmed, the following takes place:

  • Production and Customisation: Our production, printing and engraving teams will process your order according to the scheduled sales order system information and the virtual proof record attached to your sales order which you have approved prior to the sales person scheduling.
  • Quality Control: Once the goods have been carefully assembled, printed or engraved by the respective teams, your order is passed to our Quality Control team which will test the function of every item as well as the appearance of the custom print or engraving.
  • Shipping and Accounts: Once the quality control team has completed their 100% check of every item of your order, our packaging team carefully prepares your order for shipment. Simultaneously, our finance team checks on payment and credit account status to ensure fulfilment of your order without delay. A tracking number of your order will become available in your customer account after the goods have been shipped.

 

How long does this all take?

From production to delivery, most priority orders are delivered very quick – normally 6 working days. Our delivery partners ensure your receive your order within the shortest possible time. However, we strongly encourage our customers to order in time and allow for 10 working days as our logistics are handled by different logistics partners.

Where can BrandOnFlash deliver to?

We deliver across every state in Nigeria. We regularly ship orders across other African states including Ghana, South Africa, Kenya, Egypt. To find out if we can deliver to your country, please contact us.

We do not ship outside Africa.

What is the best file format for my logo?

The most suitable file-type depends on the branding technique used on the product. As a general guide, we only accept High-Resolution files in the following file formats:

  • .eps,
  • .ai,
  • .cdr
  • .jpg,
  • .gif,
  • .bmp,
  • .png,
  • .tiff

If you are not sure if your logo file(s) are suitable just email them to us and we will be happy to help. Alternatively, you can send your logo by uploading you file here.

Do You Ship Internationally?

We only ship across cities in Africa.

Payment

What Payment Methods Are Accepted?

You can view our payment options here.

Is Buying On-Line Safe?

Shopping on our website is convenient, easy, and quick. We aim to protect your personal information. We do not save your personal information or credit/debit card details. We will NEVER request for your card details by email or over the phone.

Please report any suspicious emails or communication by contacting us.

Order & Returns

How do I place an Order?

To place an order, kindly use our order guide.

How Can I Cancel Or Change My Order?

Orders can only be cancelled or change before production.

Do I need an account to place an order?

Customer accounts are created for every customer when orders have been made. Your customer account will enable you make payments and keep track of all your orders.

How Do I Track My Order?

All orders can be tracked using our internal tracking system. Click here to track your order.

How Can I Return a Product?

If there is an issue with your order, kindly contact us. We do not accept returns for orders.

Resellers

Who can resell your products?

We support the following types of business as BrandOnFlash resellers:

  • Marketing, Advertising, Media and Creative Agencies wishing to offer our products as a value-added service to their existing clients.
  • Procurement companies wishing to source our products on behalf of their established customers.

The following types of businesses are not eligible to be Flashbay resellers:

  • Companies which sell USB memory products on a website (regardless of the size and scope of the rest of the product range).
  • Companies which own or control a website dedicated to USB memory products
  • Companies which might otherwise reasonably be considered as a competitor to BrandOnFlash

BrandOnFlash ensures that our approved resellers receive the support they need to exceed their customer expectations.

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